Privacy Policy

We collect information you voluntarily provide directly to us, including:

• Contact information: name, email address, telephone number, and shipping address provided at checkout or via sign-up forms.
• Order information: product selections, purchase history, and transaction details.
• Account information: credentials and preferences created when you register for an account.
• Automatic information: IP address, browser type, device identifiers, and usage data collected through cookies and similar technologies.

By providing your mobile telephone number and opting in at checkout or through any sign-up form, you expressly consent to receive transactional and marketing SMS text messages from Alpha 1 Labs (and our authorized messaging partners) regarding your orders, shipping confirmations, promotional offers, and research-product availability.

• Message frequency: varies based on your orders and engagement.
• Message & data rates may apply. Check with your wireless carrier for details.
• Opt out: reply STOP to any message to unsubscribe from marketing messages.
• Help: reply HELP for support or contact us at the email below.

Our SMS program operates in compliance with the CTIA A2P 10DLC (Application-to-Person 10-Digit Long Code) registration requirements and the Telephone Consumer Protection Act (TCPA). Opting out of marketing messages does not affect transactional messages related to your orders. Carriers are not liable for delayed or undelivered messages.

We use the information we collect to:

• Process and fulfill your research-product orders and shipments.
• Send transactional and, with your consent, promotional SMS and email messages.
• Respond to inquiries and provide customer support.
• Verify your age and eligibility to purchase research-use products.
• Maintain compliance records and enforce our Terms & Conditions.
• Improve our website, products, and services.

We do not sell or rent your personal information or wireless carrier information to third parties for marketing purposes. We may share information with:

• Service providers: payment processors, shipping carriers, and SMS/email delivery platforms that support our operations, bound by confidentiality obligations.
• Legal authorities: when required by law, court order, or to protect our rights and comply with regulatory research-use requirements.
• Business transfers: in connection with a merger, acquisition, or asset sale.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is fully secure.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of the sale or sharing of personal information. To exercise any of these rights or to withdraw SMS consent, contact us using the details below. We will respond within the timeframe required by applicable law.

Our website and products are intended exclusively for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If you believe we have collected information from a minor, please contact us so we can delete it.

We use cookies and similar technologies to operate our website, remember your preferences, and analyze traffic. You may control cookies through your browser settings, though disabling them may affect site functionality.

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.

For questions about this Privacy Policy or our data practices, including SMS messaging and A2P 10DLC compliance, please contact Alpha 1 Labs through the official store at shop.alpha1labs.net.